Refund policy

Return & Refund Policy

Last updated: January 2026

At Qi’ToniQ, we stand behind the quality and integrity of our products. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Money-Back Guarantee

Qi’ToniQ offers a 30-day money-back guarantee beginning on the date your order is delivered.

If you are not satisfied with your product, please contact us within 30 days of delivery so we can review your request.

Returns & Refund Eligibility

Refunds and returns are reviewed on a case-by-case basis to ensure fairness, product safety, and quality control.

Depending on the situation:

  • You may be asked to return the product, or

  • A return may be waived at our discretion

When a return is required, products must be:

  • Requested within the 30-day window

  • In original condition, unless otherwise approved

Non-Returnable Items

Certain items are not eligible for return, including:

  • Digital products or course enrollments

  • Gift cards

  • Clearance or final sale items

If you are unsure whether your order qualifies, please contact us — we’re happy to review your situation.

Refund Method

Approved refunds may be issued as:

  • A refund to the original payment method, or

  • Store credit, depending on the circumstances

Please note:

  • Shipping costs are non-refundable

  • Refunds apply to the purchase price only

Refunds are typically processed within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the item and packaging

We will work with you promptly to arrange a replacement or refund.

How to Request a Return or Refund

To start a request, please email us at maryann@myqitoniq.com with:

  • Your order number

  • A brief description of the issue

I will respond as quickly as possible with next steps.

Additional Notes

  • Refund requests submitted after 30 days of delivery may not be eligible

  • Qi’ToniQ reserves the right to deny refunds in cases of misuse, excessive requests, or circumstances outside policy guidelines

Our Commitment

Qi’ToniQ is committed to transparency, quality, and customer care. If something isn’t right, we encourage you to reach out — we’re always open to finding a fair and thoughtful resolution.

Qi’ToniQ™
maryann@myqitoniq.com
www.myqitoniq.com